Monitor the Uptime of Your Websites and Servers

Websites are nowadays used to do business and earn profit. If you belong to those who own such a website or just planning to start on-line business, you will have to monitor the uptime of your websites or servers. Do not let your clients to let you know about your downtime.

There are companies, which websites are essential for their business success, as they are generating the most or the whole of the company's revenue. Maybe also you belong to them. When this kind of website (server) is down, your business is affected. If your website is hosted by another company, you probably have some sort of "uptime" guarantee. Nevertheless, what exactly is uptime and how do you measure it. The basic definition of uptime is the period of time when your site is up and running, being accessible and able to satisfy customers.

The opposite, when your site is not accessible, it is down. And that is how you measure downtime. Faulty routers, malfunctioning LANs, or a loss of electrical power typically causes most of the downtimes; only rarely are caused by a natural disaster. Most often, it is caused by failures from the telecommunications company or an application failure, not a fire, flood or other catastrophe.

The cost of downtime calculation of course depends on many factors, like the products and services you provide, the size of your company, the number of online sales, etc. Even if you do not sell any products or services online, there is still a cost of downtime, but then in terms of damage of reputation etc. Calculate the cost of downtime is difficult and varies from one company to another. There is no "average business", so the statistics that quantify the cost of downtime for average businesses are not helpful.

The cost of downtime include direct costs such as the labor charges for a team of technologists who had to resolve the outages. The indirect costs are much more difficult to calculate and include potential lost revenue, reductions in worker productivity, damaged reputation with customers and in the marketplace, lost future sales and the cost of storing unsold goods. Financial analysts and accountants at your company can help you come up with the factors for your particular business.

If your website is generating profit for your business, you will for sure monitor it by an external monitoring service. The on-line market offers you to choose from different services to get uptime reports, statistics and get notifications as soon as your website is down. You can not let your customers to inform you about your own downtime.

To understand the importance of being aware of downtime, and to be alerted as soon as possible when a problem occurs, have a look at these numbers:
- According to a report by Cumulus Research Partners website downtime, caused by problems such as network failures, costs European businesses more than ? 5 billion a year.
- In the automotive industry downtime is often worth some $1.000 a minute.
- According to a recent study conducted by ARC Advisory Group, accounting for nearly five percent of total North American production, more than $20 billion is lost each year due to unscheduled downtime. Clearly, the traditional "fail and fix" approach to maintenance is no longer a viable MRO strategy.

Many hosting providers guarantee 99 % uptime. 99 % uptime sounds good, but means that your site could be down more than 3.5 days a year, and in today's Internet that is unacceptable. Comparing to that, 99.9 % uptime is much better, but with 8 hours and 45 minutes of possible downtime do not have to be always enough. The table below shows the percentage of uptime and the related downtime per year.

99 % ........ 87 hours, 36 minutes (more than 3.5 days)
99.9 % ...... 8 hours, 45 minutes, 36 seconds
99.99 % ..... 52 minutes, 33.6 seconds
99.999 % .... 5 minutes, 15.36 seconds
99.9999 % ... 31.68 seconds

As you can see, a 99 % uptime may not sound too bad, but it can cost you quite a lot of loss in revenues.

There are more than 30 uptime monitoring websites worldwide, while some of those have also affiliate partners. Among those are: Alertra, AlertSite, Dotcom monitor, InternetSeer, Jaguard, RedAlert, SiteUptime, WatchMouse, WebsitePulse and others. Almost all of them offer some prepaid packages based on monthly fees, varying by number of possible monitored sites (servers), additional services and by the complexity of the service. The price of their basic prepaid package is $5 - $40 per month. For this price you can monitor only 1, or maximum of 3 devices, choose from quite a lot of protocols, allow to send notifications to multiple contacts via e-mail, IM, pager or SMS, allow to choose between daily, weekly, or monthly reports by email and of course uptime performance and statistics available on-line. The Professional packages can go up to $180 per month or even higher.

There are just two completely free 24/7 monitoring services: Montastic and mon.itor.us.

Montastic's (http://www.montastic.com) biggest advantage is simplicity of the service, while it offers just basic service including real time monitoring and alerting by e-mail one contact person - the registred user, or by RSS feed, when the website is down and when it is back again. It allows to monitor only http websites, limited to the number of 100 (what is not a limit at all), checking it every 10 minutes from two different locations.

Meanwhile mon.itor.us (http://mon.itor.us) provides network, website and server monitoring service supporting 11 protocols with possibility to monitor unlimited number of devices and alert unlimited number of contact persons by e-mail, RSS feed, IM message, pager or SMS. There are also other remarkable features as personalized interactive interface, where you can add server performance and availability tests, set daily, weekly or monthly reports sent by e-mail. Tests are performed from 3 geographically distributed servers, and they are always adding more interesting features as they are still in beta version.

Peter Cernak works at Sourcio (http://www.sourcio.com). The company develops mon.itor.us and offers a wide range of IT services and Open Source solutions for small and medium-size businesses

Dedicated Servers - Backup and Recovery Strategies for Web Hosting Companies

What kind of backup recovery strategy should a company have for its dedicated server? Web hosting companies have been debating this architecture since their existence began. It is really a question pondered by the whole IT community. There are many right solutions, dependent on your company's ability to handle downtime. The correct solution for you will factor in the amount of redundant protection you need against the overall cost.

Before we discuss the different options for backing up and recovering your dedicated server, we should mention that the server hardware, data center, and fiber connection are all critical to reliability. This article is specifically focused on strategies to backup and recover your server's data.

At a minimum, you can create a partition in your hard drive and backup your server weekly or monthly. There is no cost to this kind of solution, but the downsides are obvious. If your hard drive crashes, you will lose your backup as well. This kind of solution is only recommended if you can afford to lose all of your data, which most web hosting companies cannot.

Next, you can contract a remote backup service to set up offsite backups. These backups can be run daily, weekly, or monthly. The cost of this solution is around $30-$50/month depending on the web hosting provider. This option gives you a solid backup in case your hard drive crashes. The downside is that recovery time will take 6-12 hours or more depending on how much data you have. The data has to be manually copied over, and this is a slow process. If you can afford the cost, this solution is part of an overall backup system, but it is not recommended as your only solution.

The next backup option is to have a second hard drive installed on your server and have it set up to do daily, weekly, or monthly backups. Most web hosting companies that provide dedicated servers will charge between $15-$30 for a second hard drive. This is a nice compliment to the previous solution if you have the budget for both. The recovery time is faster then a remote backup. But unlike a remote backup, if your dedicated server or the datacenter are down, then you cannot access the backup. For most small web hosting companies this is not a problem. If their entire server or datacenter are down, they have larger issues to worry about. We recommend this as a complimentary option with a remote backup.

Next, a web hosting company can use mirrored RAID drives. This option will cost $50-$80/month more, but it provides the fastest possible recovery in case of a hard drive crash. You can just reboot using the mirrored drive, and you are back in business. The cost is a little higher, but this is a nice luxury. The downside of this option is that if your server is unavailable, then you still cannot reach your data. Additionally, if the hard drive becomes corrupted it will also corrupt your backup. This is why we recommend mirrored drives as part of a larger solution that includes other backup systems.

Finally, there are mirrored servers. This entails the largest cost and is really not necessary, except for those web hosting companies that can tolerate no downtime at all. In this scenario, if the server itself dies you can have another server ready to take the load. In fact, if your company is large enough, you might already need this kind of solution for performance. Some websites require multiple servers to handle the performance, and it is load balanced across them. In this case, if a server dies the system still runs. This is the best solution but it is not always necessary. And, of course it is costly.

We recommend a weekly remote backup to provide you with a fail safe version. Even if the datacenter burns down, you will have a copy of your data. To this we would add either mirrored RAID drives or a second hard drive, depending on your hosting company's needs. If you are more worried about recovery time from hard drive crashes, which is the most frequent hardware problem with dedicated servers, then go with the RAID drives. If you are more worried about the hard drive getting corrupted, go with the second hard drive.

We hope this article provides you with the information you need to adequately back up your dedicated server! Rodney Ringler is President of Advantage1 Web Services, Inc., which owns a network of Web Hosting Informational Websites including HostChart.com, ResellerConnection.com, FoundHost.com, ResellerForums.com, and HostingKnowledge.net. Rodney has over 15 years industry experience from programming to internet marketing